FAQs
Whether you’re considering hiring our professional chauffeur services for a special occasion or have general inquiries about our offerings, we’ve got you covered.
Booking with Canberra Executive Cars & Limousines
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Book online here or download the Rideminder App on your Apple or Android device to make and manage your booking on the go.
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Manage your booking online here or on the go with the RideMinder App for Apple or Android devices.
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We only charge cancellation fees apply when bookings are cancelled within the notice period (including passenger no-shows) because it means that the vehicle has been dedicated to you and can no longer be assigned to another passenger. The notice periods differ depending on location, vehicle and event type. View our cancellation policy here.
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From months in advance to the day of your travel, we’re here to keep you moving. Booking in advance gives you more options and certainty that the car type and even driver of your choice will be available at the time you need, but we offer same-day services too.
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Absolutely. Our 24/7 Customer Service Team is at your service. Contact us on 1300 374 847 (+61 1300 374 847 for international customers) or email bookings@canberra-ecl.com.au
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Canberra Executive Cars & Limousines provides a luxury service with experienced drivers and well-appointed vehicles, so you know you’ll arrive in safety, comfort and style with a level of professionalism you would expect from one of Australia’s premier chauffeur services. With Canberra Executive Cars & Limousines, you don’t need to worry about surge pricing because we lock in your rate at the time of booking. You can even get an instant quote here.
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Please note that your booking is made under our General Terms of Carriage and our Limits of Liability. Your data is handled in accordance with our Privacy Policy.
Travelling with Luggage
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Our sedan’s maximum luggage limitations are two (2) normal-sized suitcases (check-in size for a plane) plus two (2) pieces of hand luggage/soft luggage (carry-on for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage.
Customers should consider booking a larger vehicle, such as a People Mover with a trailer, if they have more luggage than a sedan can accommodate. No suitcases will be transported inside the passenger area of the vehicle due to transport regulations and safety concerns.
If you have luggage beyond that outlined above or you are unsure of whether your luggage meets requirements, we recommend talking to our team on 1300 374 847 to ensure you book the appropriate vehicle for your needs.
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If your luggage fits within the standard requirements for your booked vehicle type, there will not be an additional charge. If you have excessive luggage and are travelling in a people mover, or minibus you can organise a trailer at the time of booking for a $50 charge. Please note that trailers cannot be attached to sedans or SUVs in any state or people movers in Victoria.
Please ensure you have notified us accurately of your luggage requirements because a trailer cannot be organised on pick up. If your luggage does not fit in the vehicle you have booked, we cannot take responsibility for any excess, and you may be required to book a taxi to move the remainder at your expense.
Travelling with Children
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Yes, Canberra Executive Cars & Limousines can provide clean, well-maintained child seats, suitable for newborns to 8 years old in SUVs and people movers, provided we are notified at the time of booking. For safety and space reasons, car seats must be booked in advance for all vehicles.
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As Canberra Executive Cars & Limousines is a pre-booked service, there is an expectation under the law that there is sufficient notice for a child restraint to be fitted. This means that all children aged under eight years must travel in an age-appropriate restraint.
Whilst all care will be taken by chauffeurs to install child restraints safely, parents/caregivers are strongly encouraged to check these prior to the start of the journey and amend as and where required. Chauffeurs have training in installing child restraints. However, they are not professional fitters, and the parent/caregiver of the child should be maintaining their child’s safety in the same they would in their own vehicle.
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A fee of $30 applies for bookings with car seats. If additional car seats are required, an additional $15 applies for each seat after the first seat.
Changes, cancellations and surcharges
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We only charge cancellation fees apply when bookings are cancelled within the notice period (including passenger no-shows) because it means that the vehicle has been dedicated to you and can no longer be assigned to another passenger. The notice periods differ depending on location, vehicle and event type. View our cancellation policy here.
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We understand that things don’t always go to plan, and we offer above-industry standard complimentary waiting periods of:
10 minutes complimentary waiting time at homes, hotels or other non-airport pickups.
30 minutes complimentary waiting time at Domestic Airport Terminals.
60 minutes complimentary waiting time at International Airport Terminals.
60 minutes complimentary waiting time at Cruise Ship Terminals.
Following the complimentary waiting period, waiting time is charged in 5-minute increments, and you can view the rates here.
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Depending on the public holiday and your location, surcharges may apply. Typically, surcharges only apply in metropolitan areas on Christmas Day and New Year’s Day, but you can confirm by contacting the CECL Customer Service team on 1300 374 847 or bookings@canberra-ecl.com.au
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An after-hours surcharge applies on bookings for all vehicles with a pick-up time as follows:
15% between 22:30 and 01:00 hrs,
25% between 01:00 and 04:00 hrs, and
15% between 04:00 and 05:00 hrs.
Lost Property
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Please contact the CECL Customer Service Team as soon as possible on 1300 374 847 with details of your booking so we can contact the driver. Lost property may be returned to you for a fee or collected from a Customer Service Centre in the city or state of travel. While every attempt is made to recover lost items, CECL, its Operators, and Licensees will not assume liability for any lost or misplaced personal property.
Our Policies
General Terms of Carriage | Limits of Liability | Privacy Policy